Terms of Service and Booking Terms

Effective date: 18 September 2026

These Terms govern your use of Hotel Unfiltered and any reservation made through our service.

1. Our service

Hotel Unfiltered is a hotel discovery and booking platform. We provide search, hotel comparison, guest-review analysis, TravelDNA preference matching, saved hotels, price alerts and reservation access. We do not own, operate, manage or control the accommodation shown on the service.

2. Booking partner and confirmation

Hotel inventory, availability and reservation services are supplied through third-party travel partners. For bookings currently offered through Hotel Unfiltered, our principal booking technology partner is Nuitée Travel Limited, trading as Nuitée and operating the LiteAPI/Nuitée platform.

Where shown during checkout, Nuitée processes the reservation and payment and acts as merchant of record. Your card statement may show NUITEE, Nuitée Travel Limited, or another descriptor disclosed at checkout. Hotel Unfiltered does not store your complete payment-card number.

Search results, prices and availability do not reserve a room. A reservation is confirmed only after the booking process is completed, any required payment or authorisation is accepted, and a booking confirmation is issued. Check that confirmation promptly.

3. Booking information, prices and hotel conditions

You must have legal capacity to make the booking and authority to act for any guests whose details you provide. You must provide accurate guest, contact, stay and payment information. Guest names should match identification where required. You are responsible for travel documents, visa, entry, health and age requirements.

Prices and availability can change before confirmation. Review the total stay cost, currency, amount payable now and any amounts payable at the property before paying. The amount charged online may differ from the total cost of your stay. Property charges may include taxes and mandatory fees, refundable security deposits or optional services such as parking or pets. A charge is not optional merely because it is collected at the property. These Terms do not authorise undisclosed mandatory charges or override applicable price-disclosure requirements. Your confirmation records the agreed reservation; it does not authorise an unagreed price increase. Currency conversions may be estimates; your bank may charge separate foreign-exchange or international transaction fees.

Hotels may impose their own check-in age, identification, deposit, occupancy, pet, smoking and property rules. Special requests, including accessible rooms, specific beds, adjoining rooms and late arrival, are subject to availability unless expressly confirmed.

4. Cancellations, changes and refunds

Each rate has its own cancellation and amendment conditions. It may be refundable, partially refundable, subject to a penalty or non-refundable. Cancellation or modification is complete only after you receive confirmation. Refund eligibility follows the rate conditions, applicable law and the booking provider's process. See our Cancellation & Refund Policy.

For EU/EEA consumers, the ordinary 14-day withdrawal right generally does not apply to accommodation booked for a specific date or period. Mandatory consumer rights remain unaffected.

5. Hotel information, TravelDNA and review analysis

Hotel descriptions, images, amenities, ratings, room details and policies may originate from hotels, suppliers or other third parties and may change. If a feature is essential, confirm it with the hotel before travelling.

TravelDNA and our AI-generated review analysis are decision-support tools, not guarantees. They may contain errors, omit context or reflect incomplete, dated or inconsistent review information. Treat hotel-fit information, summaries and recommendations as guidance and review the available source information before booking.

6. Rankings and commercial independence

Hotels cannot pay Hotel Unfiltered for a higher organic search position. We may receive a commission or other remuneration on eligible bookings, but this does not buy a better ranking. Search results can be influenced by destination, dates, availability, filters, sorting, price, property characteristics, review information and your stated preferences. Read Partners & How We Make Money.

7. Accounts and acceptable use

You are responsible for activity through your account and for protecting access to your email and authentication credentials. Do not impersonate another person, access another account without permission, defeat security controls, make fraudulent or speculative reservations, scrape or systematically extract content, or use our content to train or populate a competing hotel-ranking, recommendation or review-analysis service without permission.

8. Intellectual property and third parties

Hotel Unfiltered's software, branding, interface, original content, TravelDNA implementation and original analysis are owned by Hotel Unfiltered LLC or licensed to us. Third-party hotel content, trademarks, images and review material remain the property of their respective owners. See Copyright and Content Concerns for reporting information.

Third-party websites, services and suppliers have their own terms and privacy policies. The conditions applicable to your selected room are presented during booking. A supplier’s terms do not remove responsibilities that applicable law places on Hotel Unfiltered.

9. Availability, disclaimers and liability

To the extent permitted by law, Hotel Unfiltered and its informational and recommendation features are provided “as is” and “as available”. We do not guarantee uninterrupted availability, complete or current hotel information, error-free analysis, a continuing price, or that a hotel will suit you.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded. To the maximum extent permitted by law, Hotel Unfiltered LLC is not liable for indirect, incidental, special, punitive or consequential damages arising solely from use of the platform, or for acts or omissions of independent accommodation providers. Where a liability cap is permitted, our aggregate liability is limited to the greater of US$100 or the amount you paid directly to Hotel Unfiltered for the relevant service in the preceding 12 months.

10. Privacy, governing law and changes

Our use of personal information and cookies is explained in our Privacy Policy and Cookie Policy. These Terms are governed by Delaware law, subject to mandatory consumer protections. Disputes relating to Hotel Unfiltered LLC or the platform are subject to Delaware state and federal courts, unless applicable law requires otherwise.

We may update these Terms when the service, commercial arrangements or legal obligations change. The current version will be posted here with its effective date. Changes do not retrospectively alter an existing confirmed reservation without your agreement, except where required by law. If any provision is unenforceable, the remaining provisions continue in effect.

11. Contact

For a legal or platform complaint, contact legal@hotelunfiltered.com. For booking support, contact Hotel Unfiltered with your booking reference, hotel name, stay dates and a description of the problem. We may need to work with the hotel or booking provider to resolve it. Do not send payment-card details by email.

12. Flight bookings

Where flights are available, Hotel Unfiltered provides access to flight searches and reservations through Nuitée's LiteAPI service. The airline identified in your itinerary operates the flight. Hotel Unfiltered is not an airline. A flight and a hotel selected on this site are booked separately, with their own prices, references and conditions. Booking one does not confirm or change the other.

Review the route, airports, dates, times, passenger names, cabin, baggage allowance, total price and fare conditions before accepting an offer. Prices and availability may change before confirmation. A service or baggage allowance is included only when the selected offer says so; ask before booking if an important detail is missing. Flight checkout uses the supplier's Stripe payment flow. A payment authorisation, a temporary reservation or a pending status is not a confirmed flight booking. Check your booking status and the airline reference and ticket details before travelling. If payment or confirmation is uncertain, contact us before paying or booking again.

The selected fare rules and the airline's conditions of carriage apply, subject to applicable law. They may restrict changes, cancellations, refunds and the order in which flight segments must be used. For help, email legal@hotelunfiltered.com with your flight or checkout reference and travel dates. Do not email payment-card details or copies of travel documents. Sending a change or cancellation request does not itself confirm that it has been processed. We will explain the available options and applicable charges when handling your request. Refund eligibility and processing depend on the fare conditions, the supplier or airline and applicable law; no fixed processing time is promised.

Airlines may change schedules or cancel flights. Check flight status and departure requirements with the airline. Passenger names and travel-document details must be accurate, and you must meet the relevant passport, visa, transit, entry and check-in requirements. Our use of a supplier does not exclude any responsibility or passenger right that cannot lawfully be excluded. See our Privacy Policy for how booking information is handled.