Cancellation & Refund Policy

Effective date: 17 September 2026

1. Your rate conditions control

Every hotel rate has its own cancellation, amendment and no-show conditions. These are shown before you confirm a reservation and in your confirmation. Read them carefully: rates may be refundable, partially refundable, subject to a penalty or non-refundable.

2. Cancelling or changing a booking

Submit cancellation or change requests through the route made available with your booking, or contact us with your booking reference, hotel name and stay dates. A cancellation or change is not complete until you receive confirmation that it has been processed. Some bookings cannot be amended and may need to be cancelled and booked again.

3. Refunds

Refund eligibility follows the selected rate's conditions and applicable law. Where a refund is due, it is normally returned by the booking or payment provider through the original payment method. Processing time varies by provider, bank and card network. We do not control the time a bank takes to post an issued refund.

4. No-shows and hotel issues

If you cancel after the deadline or do not arrive, you may lose some or all of the amount paid. If a hotel cannot honour a confirmed reservation because of closure, overbooking or an operational problem, the hotel and/or booking provider is primarily responsible for handling the booking and any alternative accommodation under the applicable terms and law.

5. Contact

For support, email legal@hotelunfiltered.com. Do not send payment-card details by email. See also our Terms of Service and Booking Terms.

Flight changes and refunds

Flight fares have separate change, cancellation and refund conditions. Check your selected fare and the airline’s conditions, and contact legal@hotelunfiltered.com with your flight or checkout reference. See the flight booking terms. Mandatory passenger rights remain unaffected.